Maintenance Agreement Services

What is a Corporate Maintenance Agreement?

It is possible for institutions to receive IT services with high quality as a service, addressing the increasing computing load every day. Many institutions around the world prefer these professional services for IT processes that require different expertise. While reducing costs, they improve the quality of the IT services they provide within the institution...

According to the agreement, whenever a problem occurs related to Computer Hardware, Software, Network Computer Peripherals, or to prevent any problems from occurring, interventions will be made to the system, and the resolution of issues and necessary precautions will cover the generality of the services.

What Types of Services Does the Corporate Maintenance Agreement Cover?

During the Corporate Maintenance Agreement period, we provide unlimited on-site service support, periodic preventive maintenance once a month, inventory tracking, replacement of faulty devices with backup devices when they cannot be repaired on-site, repair of Computer Hardware, Software, Network other peripherals, and Firewall Security solutions. Installation, Training, and Support of Commercial and Sectoral Programs are part of our standard services, and in necessary cases, employee outsourcing, help desk, and similar services can be added. Unnecessary services can be removed from the scope of the agreement.

We can present the details of the Corporate Maintenance Agreement in bullet points; I have listed examples, and those that are not useful can be added or removed;

- Periodic maintenance once a month for all computers

- Antivirus Services, Updates, and Scanning

- Automatic (Backup) backup services (daily, weekly, monthly, manual)

- Server Installation and Technical Support Operations

- Active Directory configuration and support services

- Windows Azure, Office 365, Amazon Cloud Systems

- Data Recovery, etc.

- Client Windows 7 / 8 / 8.1 / 10 / Linux Technical Support Operations

- DNS and Hosting Services?

- Microsoft Exchange Server Installation, Support, and Maintenance Operations (can be referred to as mail services)

- Network installation, speed, testing, and support operations

- Installation, training, and support of commercial and sectoral programs

- Our customers with Maintenance Agreements have priority problem escalation and resolution rights.

Throughout the Maintenance Agreement, various IT projects that may arise will be supported by expert Omay consultants upon your request.

- Unlimited phone support (?)

- Remote connection support (?)

- Contracted Server and Hosting Services (?)

- Security and Penetration Tests (Firewall and Penetration testing)

- Linux Migration, etc.

- Etc. etc.

What Are the Advantages of Having a Corporate Maintenance Agreement?

Our customers with Corporate Maintenance Agreements are our top priority customers. Among our services, the method that can solve the problem the fastest is preferred, and customer issues are resolved. Our customers do not suffer business losses due to hardware failures, their data backups are always taken, they are instantly informed of technological developments, they do not pay any additional fees, and very special payment terms and discounts are provided when they purchase other hardware products.

How to Start a Corporate Maintenance Agreement?

First, a preliminary meeting is held to listen to requests, then our customer representatives, along with our engineers, analyze the business and provide a brief about the services that can be offered. In the following process, a contract is prepared, and if approved, a team of 3-10 people, depending on the size of the company, will carry out a collective work on the company's computers, identify deficiencies, take backups, perform initial maintenance, and prepare a report on the company's technical structure, deficiencies, and improvements to be presented to the company management. From this date on, fast and on-site support will be provided for any issues.